1. Introduction
Vayando (“Company,” “we,” “us,” or “our”) operates the website located at Vayando.com (“Website”) and provides travel advisory and planning services (“Services”). This Privacy Policy describes how we collect, use, disclose, and protect personal information that we receive from visitors to our Website and clients who engage our Services.
By accessing the Website or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us, including when you:
- Complete a contact form or inquiry form on our Website
- Subscribe to our newsletter or email communications
- Request a travel consultation
- Provide information to initiate or complete a travel booking
- Communicate with us by email, phone, or other means
The types of personal information we may collect include:
- Identification Information: Full name, date of birth, nationality, and passport or government-issued identification details (where required for travel bookings)
- Contact Information: Email address, phone number, and mailing address
- Travel Preferences: Destination interests, travel dates, group size, dietary requirements, accessibility needs, and other preferences relevant to planning your travel
- Payment Information: Credit or debit card information, billing address, and other financial information necessary to process payments. Payment card data is processed through PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our systems.
- Travel Companion Information: Names, dates of birth, and contact details of individuals traveling with you, to the extent you provide such information
2.2 Information Collected Automatically
When you visit our Website, we and our third-party service providers may automatically collect certain technical information, including:
- Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs
- Device Information: IP address, browser type and version, operating system, and device identifiers
- Cookie Data: Information collected via cookies, web beacons, and similar tracking technologies (see Section 5 below)
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Travel Suppliers (airlines, cruise lines, hotels, tour operators) in connection with booking and itinerary management
- Marketing partners or referral sources, where you have consented to such sharing
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To provide travel advisory services, process and manage travel bookings, communicate itinerary details, and fulfill our obligations to you
- Communications: To respond to your inquiries, send booking confirmations, and provide travel-related updates
- Marketing: To send newsletters, promotional offers, and travel inspiration content, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time (see Section 7)
- Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements
- Website Improvement: To analyze usage patterns, troubleshoot technical issues, and improve our Website and Services
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions and other illegal activities
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
4.1 Travel Suppliers
We share relevant personal information with Suppliers (such as airlines, cruise lines, hotels, and tour operators) as necessary to book and manage your travel arrangements. Suppliers may have their own privacy policies governing their use of your information.
4.2 Service Providers
We engage third-party service providers who perform services on our behalf, including:
- Customer Relationship Management (CRM): We use GoHighLevel to manage client communications, email marketing, and contact records. GoHighLevel processes personal information on our behalf as a data processor.
- Website Hosting: Our Website operates on the WordPress platform.
- Email Delivery: We use third-party email delivery services to send communications to you.
- Payment Processing: Payment transactions are processed by third-party payment processors.
These service providers are permitted to use your information only as necessary to perform services for us and are obligated to protect your information in a manner consistent with this Privacy Policy.
4.3 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid legal process, including a court order, subpoena, or government request, or where we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business assets, personal information held by us may be among the assets transferred. We will notify you of any such change via a prominent notice on our Website or by email.
4.5 With Your Consent
We may share your information with third parties for other purposes with your explicit consent.
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
Our Website uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use the following categories of cookies:
- Strictly Necessary Cookies: Required for the Website to function and cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our Website (e.g., pages visited, session duration)
- Marketing Cookies: Used to deliver relevant content and track the effectiveness of our communications
5.2 Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or to delete cookies that have already been placed on your device. Please note that disabling certain cookies may affect the functionality of our Website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy our legal, accounting, or reporting obligations. For active client relationships, we typically retain records throughout the course of our engagement and for a period thereafter as required by law or as reasonably necessary for business purposes. You may request deletion of your personal information as described in Section 7.
7. Your Rights and Choices
7.1 Access and Correction
You have the right to request access to the personal information we hold about you and to request correction of inaccurate or incomplete information. To make such a request, please contact us using the information in Section 11.
7.2 Deletion
You may request that we delete your personal information. We will honor such requests to the extent permitted by law and consistent with our legal obligations. Note that deletion requests may affect our ability to provide Services to you.
7.3 Opt-Out of Marketing
You may opt out of receiving marketing emails from us at any time by clicking the “unsubscribe” link in any marketing email we send, or by contacting us directly. You will continue to receive transactional communications related to any active bookings.
7.4 Do Not Sell or Share (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to delete personal information we have collected from you (subject to exceptions)
- The right to opt out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your privacy rights
We do not sell personal information as defined under the CCPA. To exercise your California privacy rights, please contact us using the information in Section 11.
7.5 Authorized Agents
California residents may designate an authorized agent to submit privacy rights requests on their behalf. We may require verification of both the agent’s authorization and your identity before processing such requests.
8. Children’s Privacy
Our Website and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately and we will take steps to delete such information.
9. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your personal information.
If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact information in Section 11.
10. Third-Party Links
Our Website may contain links to third-party websites, including Supplier websites. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date at the top of this page and, where appropriate, providing notice by email. Your continued use of the Website or our Services after any modification constitutes your acceptance of the revised Privacy Policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Vayando
Website: Vayando.com
Email: hello at vayando dot com
We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.
This Privacy Policy was last updated on 6/6/2026 Please review this policy periodically for any changes.